Heritage at Irene Woods, an Ecumen-managed senior living community in Memphis TN, has received a 2018 Customer Experience Award from Pinnacle Quality Insight, a national healthcare customer satisfaction measurement company.

Based on surveys of residents and families, Pinnacle gave its Customer Experience Award to Heritage at Irene Woods for its Best in Class ratings for Transportation.

By qualifying for the Pinnacle Customer Experience Award, Heritage at Irene Woods has satisfied the rigorous demand of scoring in the top 15% of Pinnacle’s Best in Class national benchmarks across a 12-month average.  Over the course of 2017, Pinnacle surveyed a sample of Heritage at Irene Woods customers and their families in monthly telephone interviews that included open-ended questions, as well the opportunity to rate specific categories.

Pinnacle Quality Insights has 22 years of experience measuring customer satisfaction in long-term healthcare.  The firm conducts over 150,000 surveys a year and works with more than 2,500 care providers in all 50 states, Canada and Puerto Rico.

Heritage at Irene Woods is located at 4580 Forest Hill Irene Rd., Memphis, TN 38125. For more information visit https://www.roseseniorliving.com/locations/irene-woods or call 901-737-4735.