Rose Senior Living – Clinton Township, an Ecumen-managed senior living community in Clinton Township, has received a 2018 Customer Experience Award™ from Pinnacle Quality Insight, a national healthcare customer satisfaction measurement company.
Based on surveys of residents and families, Pinnacle gave its Customer Experience Award™ to Rose Senior Living for its Best in Class ratings for Customer Experience in the Move in Process.
“We are so honored to receive this award,” said Rose Senior Living, Executive Director for Rose Senior Living – Clinton Township. “It is especially meaningful because it measures us against national benchmarks based on ratings by our residents and their families.”
By qualifying for the Pinnacle Customer Experience Award, Rose Senior Living – Clinton Township has satisfied the rigorous demand of scoring in the top 15% of Pinnacle’s Best in Class national benchmarks across a 12-month average. Over the course of 2017, Pinnacle surveyed a sample of Rose Senior Living – Clinton Township customers and their families in monthly telephone interviews that included open-ended questions, as well the opportunity to rate specific categories.
Pinnacle Quality Insights has 22 years of experience measuring customer satisfaction in long-term healthcare. The firm conducts over 150,000 surveys a year and works with more than 2,500 care providers in all 50 states, Canada and Puerto Rico.